Frequently Asked Questions

At THE WIND Five Star Service Tailoring & Alterations, we understand that you may have questions about tailoring, alterations, repairs, turnaround times, and fittings. To help you better understand our services, we've compiled answers to some of the questions we hear most often. If you don't find the information you're looking for, please contact us. We're always happy to assist you and help you achieve the perfect fit.

How long do alterations typically take?

Most standard alterations are completed within 3 to 7 business days, depending on the type of garment and the complexity of the work required. More detailed projects, such as formal wear, bridal gowns, or garments with intricate construction, may take 7 to 10 business days or longer. If you have a specific deadline or upcoming event, please let us know during your fitting. We will do our best to accommodate your schedule, and rush services may be available when possible.

Can you rush an order for a last-minute event?

Yes, rush alteration services may be available for last-minute events and special occasions, depending on the garment, the alterations required, and our current workload. If you have an upcoming deadline, please contact us as soon as possible to discuss your needs. We will do our best to accommodate your timeline while maintaining the quality and attention to detail that our customers expect.

Do you offer walk-in appointments, or do I need to book ahead?

The best way to schedule a fitting or consultation is by calling or texting our shop directly. We also welcome walk-in customers during regular business hours for fittings, consultations, and alteration inquiries. For bridal wear, formal attire, multiple garments, or time-sensitive alterations, we recommend contacting us in advance to ensure the best possible service.

Can a garment be let out if it is too small?

In many cases, yes, but it depends on the garment's construction and the amount of seam allowance available. During your fitting, we will carefully evaluate the garment and determine whether it can be let out while maintaining its appearance and fit. If letting it out is not possible, we will discuss alternative solutions to help achieve the best possible result.

Can you fix broken zippers and tears?

Yes, we provide a wide range of garment repair services, including zipper replacements, tear repairs, seam repairs, button replacements, and other clothing repairs. Our experienced tailor will carefully assess the condition of your garment and recommend the best solution to restore its appearance and functionality. Bring your item in for a consultation, and we'll be happy to discuss your repair options.

How do you explain your pricing, and what payment methods do you accept?

We believe in providing clear, transparent pricing for every customer. Before any work begins, we will assess your garment, discuss the alterations or repairs needed, and explain the cost during your fitting or consultation, so there are no surprises.

For your convenience, we accept cash, major credit cards, and debit cards. Payment is typically due when your garment is picked up. If you have any questions about pricing, our team will be happy to discuss your options and provide guidance based on your specific alteration needs.

Ready to Experience the Perfect Fit?

Whether you need expert alterations, custom tailoring, or professional garment repairs, THE WIND Five Star Service Tailoring & Alterations is here to help. Contact us today to schedule a fitting or learn more about our services. With over 25 years of experience, we are committed to delivering exceptional craftsmanship, personalized service, and perfectly tailored results that help you look and feel your best

THE WIND Five Star Service Tailoring & Alterations

Address: 1306 S. Finley Road, Lombard IL

Phone: 630-827-3744

Email: thewindtailoring@gmail.com

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Hours:

Monday - Friday - 9am to 6pm

Saturday - 9am to 3pm

Sunday - By Appointment Only